It’s not about the nail…

As a mediator, part of the core skills is an ability to listen really actively and not to leap to conclusions or even worse, to try to fix what you perceive to be the problem…

This short video directed by the brilliant Jason Headley illustrates the issue in a very funny way.

Many thanks to Stephen Ruttle QC who reminded me of this piece of ‘internet gold’ yesterday at the Civil Mediation Council Annual Conference.

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