Contact Us

To find out more about what we do and how we can help, please either use the contact form below or get in touch via:

Phone 02038 575690
(please manually type in this email)

Registered Office: 36 Swains Lane Flackwell Heath HP10 9BU



  • Mediators who are available at short notice to provide quick, inexpensive and highly effective resolutions to workplace issues.
  • We can facilitate discussions and rapidly improve working relationships between individuals, teams or whole departments.
  • We operate very flexibly and can adapt our procedures to suit the particular circumstances.
  • Over 80% of mediations result in a successful outcome with just one joint meeting.
  • Our mediators have all had specialist training in workplace mediation and are experienced in resolving workplace conflict.
  • They all possess the critical skills in conflict resolution: independence, balance, empathy, excellent interpersonal skills and commercial awareness.
  • They are also highly experienced in diversity issues, including, race, gender, age and disability.
  • In addition to our principal mediation team, we are able to call upon other mediators from a broad range of ages, backgrounds and of different genders to deal with any diversity issues.
  • We usually work as a team of two, but can also work individually or as part of a larger team.


  • We provide conflict management training for HR, management and other staff which will equip them with powerful skills to avoid and/or to resolve conflict in the future.
  • We train groups or individual members of staff in dealing with difficult conversations and all sorts of conflicts.
  • We are also able to offer a wide range of coaching to staff in order to implement and maintain internal conflict resolution processes.

Evaluation and recommendations:

  • In addition to mediation and training, we offer a feedback and analysis service to help businesses to identify underlying or remaining issues that may have caused or contributed to the issues that have arisen. We can then assist them to take action or to develop strategies to avoid future conflict.

Change management:

  • We design and develop procedures for conflict management that can replace or sit alongside traditional grievance and disciplinary procedures.
  • We provide advice and support for the successful introduction of mediation procedures into the workplace.
  • Such support can include assistance with encouraging key stakeholders such as trade unions and line managers to engage with the new processes.

Contact us to find out more >

Our Team

Our principal mediation team comprises:


Alan Dillon
Alan is a qualified and experienced community and workplace mediator and is also a Chartered Member of the CIPD. For over 12 years he was a Director of a leading commercial recruitment agency. He is outcome orientated and people focused and brings a wealth of experience in analysing work flow and implementing supportive operational frameworks. 



Sue Granshaw
Sue is a qualified workplace and community mediator with some 30 years’ of HR and employee relations experience. She is a Chartered Fellow of the CIPD. Sue has worked at board level in medium and large sized companies. As a consultant she develops and implements strategies and processes across the whole spectrum of HR for organisations in both the public and private sectors and provides training for line managers in employment law and conflict resolution.



Antony Sendall
Antony is a qualified and experienced workplace, civil and commercial and community mediator, giving him a very varied conflict management ‘toolkit’. He has been a leading member of the Employment Bar in England for over 30 years, providing him with knowledge and experience of complex employment and commercial issues across almost every kind of business from sole traders to large multi-nationals. He has particular expertise in discrimination, whistleblowing, TUPE and industrial relations issues.

We also have available a team of other trained mediators (both male and female) from a diverse range of ages and backgrounds who can be available, if circumstances require. We usually work in pairs of two co-mediators, but we can work individually or as part of a larger team.

The Workplace Mediation Blog