A Pragmatic Approach

Staff turnover, absenteeism, loss of good people, time spent on people problems: dealing with staff issues frustrates most managers and is a major cost to any business. One of the main causes of disruption in the
work is conflict – between employees, between business partners, between managers and staff. A recent survey by the Chartered Institute of Personnel and Development (CIPD) revealed that 72% of HR managers said that employees contact them to resolve a workplace conflict and 72% to raise a grievance. (People Management January 2016 p.37) Continue reading “A Pragmatic Approach”

The Unassailable Business Case

This article was originally published in the first edition of the UK Mediation Journal

I am going to stick my neck out and suggest that workplace mediation offers perhaps the largest untapped opportunity for cost-cutting and improving profitability in business in the UK today. The many benefits of a mediation culture, including lower levels of conflict, improved morale, improved staff retention and even improved relations with suppliers and customers are really important and are a big part of that business case, but are outside the scope of this article. I am going to focus here just on the cost savings in terms of management and HR time. Continue reading “The Unassailable Business Case”